Help centre
Got a question?
Shipping, returns and everything in between. Still stuck? A real person will get back to you.
[Your support email]
[Reply time, e.g. within 1 business day]
Orders & shipping
How long does delivery take?
Most orders arrive in [X–Y] business days in [the countries you ship to]. You get a tracking link by email as soon as your order ships.
Is shipping free?
Shipping is free on orders over [$X]. Below that, the cost is shown at checkout before you pay.
Can I change my order?
Message us within [X hours] of ordering and we will do our best before it ships.
Why did my order arrive in more than one box?
Some items ship from different warehouses so they get to you faster. Each package has its own tracking.
Returns
What is your return policy?
You have 30 days from delivery to return unused items in their original packaging.
Who pays for return shipping?
[Explain who covers return shipping, and when.]
My item arrived damaged.
Sorry about that. Send us a photo with your order number and we will make it right.
Products
Which size should I pick?
Each product page has a size guide. Not sure? Message us your measurements and we will help.
Hooks or straps?
Hooks are faster to set up, straps feel closer to a normal grip. Our blog has the full comparison.
Payments
Which payment methods do you accept?
[List the payment methods enabled in your store.]
Is checkout secure?
Yes. Checkout runs on Shopify and all payment details are encrypted.
Shipping
Where we ship and how long it takes
| Country | Delivery time | Cost |
|---|---|---|
| United States | [X–Y business days] | Free over [$X], else [$X] |
| United Kingdom | [X–Y business days] | Free over [£X], else [£X] |
| Australia | [X–Y business days] | Free over [A$X], else [A$X] |
Orders are processed in [X] business days. Every order ships with a tracking number.
Returns
30-day returns in 3 steps
- Message usSend your order number within 30 days of delivery.
- Send it backWe reply with the return address and steps.
- Get your refundRefunded to your original payment within [X] days of arrival.
